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Housing Counselor

The Housing Counselor delivers a broad range of housing counseling services including credit assessment, financial education, and support for home retention. This role involves conducting intake evaluations, supporting clients through homebuying, foreclosure, or eviction diversion processes, and connecting them with appropriate resources. The Housing Counselor must be bilingual. They will perform data tracking, attends community workshops, and engages directly with lenders, attorneys, and service providers to meet client needs. 

SUBMIT RESUME TO: resumes@urbanleaguephila.org

The Urban League of Philadelphia is committed to providing equal employment opportunities to all individuals without discrimination based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

JOB TYPE

  • Full-Time

MANAGER

Director of Housing & Diversion Services 

ORGANIZATIONAL COMPETENCIES

  • Collaboration

  • Developing Others 

  • Communication

  • Project Management 

  • External Relationship Building 

ROLE SPECIFIC COMPETENCIES

  • Bilingual (Spanish – English) 

  • Continues Education 

  • Timely Data Entry 

  • Compliance Awareness & Management 

  • Flexibility 

ESSENTIAL FUNCTIONS

  • Conduct comprehensive client intake, including credit, income, and savings reviews. 

  • Provide one-on-one housing counseling for homebuyers, homeowners, and renters. 

  • Attend and support clients at foreclosure and eviction diversion hearings. 

  • Maintain accurate documentation and follow-ups using case management systems. 

  • Participate in community workshops and promotional outreach activities. 

  • Collaborate with financial institutions and housing service partners. 

  • Meet certification requirements and stay informed on housing law and program changes. 

QUALIFICATIONS & EXPERIENCE

  • HUD Certification 

  • National certification in at least one area: Pre-Purchase Counseling, Foreclosure Prevention, or Financial Capacity. 

  • Minimum high school diploma required; post-secondary education preferred. 

  • At least 3 years of housing counseling experience preferred. 

  • Fluent in Spanish and English 

REQUIREMENTS

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, SharePoint, Adobe Acrobat). 

  • Familiarity with case management platforms such as CounselorMax and RX Office. 

  • Strong written and verbal communication skills. 

  • Ability to manage time and work under pressure in a fast-paced environment. 

  • Ability to attend evening or weekend events and conduct minimal out-of-state travel. 

  • Ability to lift up to 15 pounds occasionally for workshops or outreach events 

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